FAQ

Welcome to the Flaravnovy Support Page! We have compiled this guide to address our most frequently asked questions. Should you require further assistance beyond what is covered here, please reach out to our dedicated client care team at support@flaravnovy.com. For expedited service, kindly include your Order ID and the email address associated with your purchase.

Purchasing & Payment Inquiries

Q: How do I utilize a promotional code?

To apply a discount voucher during the checkout process, applicable to both credit/debit cards and PayPal, please follow these instructions:

  1. Select your desired items and click “Add to Cart.”

  2. Within the cart menu, click “PAY WITH DEBIT/CREDIT CARD” to initiate the payment flow.

  3. For Mobile Users: Tap the “Show order summary” dropdown to reveal the promotional code entry box.

  4. For Desktop Users: Locate the discount field displayed on the right-hand panel of the checkout screen.

  5. Once the discount is successfully applied, proceed to finalize your transaction using your preferred payment method.

Q: What payment methods do you accept?

We provide a variety of secure and encrypted payment options, which may include:

  • PayPal

  • Major credit and debit cards, including Visa, Mastercard, American Express, and Diners Club

  • Digital wallets, including Apple Pay and Google Pay

Available payment methods will be displayed during checkout.

Q: How much will I be charged for shipping?

Our standard international shipping rate is generally USD $5.99. However, this fee may vary depending on your delivery destination and any active promotional campaigns.

The final shipping cost will always be calculated and clearly displayed at checkout before you confirm your order.

Shipping & Logistics

Q: Is international shipping available?

Yes. Flaravnovy ships orders to customers worldwide.

To provide efficient fulfillment and delivery, orders may be dispatched from different international facilities or fulfillment partners. Your merchandise will be routed from an appropriate warehouse based on product availability and your delivery location.

Q: What is the estimated delivery timeframe?

Once your order has been dispatched, standard transit times typically range from 10 to 20 business days.

Please note that delivery timeframes are estimates and may be affected by customs processing, carrier disruptions, weather conditions, holidays, or other circumstances outside our control.

Q: Where can I monitor my shipment’s progress?

After your order is dispatched, an automated shipping confirmation containing your tracking number will be sent to the email address used during checkout.

You may monitor your parcel through a global tracking platform such as 17track.net.

Q: Why is my tracking status delayed or unchanged?

Please allow the shipping carrier approximately 24 to 48 hours to update its tracking system after you receive your shipment notification.

It is also normal for tracking information to remain unchanged for several days while a package is moving between international sorting facilities or awaiting customs processing.

Q: Why did my order arrive incomplete?

Orders containing multiple items may be divided into separate shipments and dispatched from different warehouses to help speed up delivery.

In such cases, your order may arrive in multiple packages. Separate tracking information will normally be sent for each shipment.

Order Amendments & Cancellations

Q: How can I update my shipping details, such as my address, name, or contact information?

Requests to change delivery information must be submitted as quickly as possible.

Please email support@flaravnovy.com immediately using the subject line:

Urgent: Address Change

Your message should include:

  • Your Order ID

  • The email address used to place the order

  • The complete corrected delivery details

We will make every reasonable effort to update your information before the order enters processing or fulfillment.

Once an order has been dispatched, we may no longer be able to change the shipping information. You may need to contact the final-mile delivery carrier directly.

Q: Can I change a product variant, such as the size, color, or quantity, after placing an order?

Product changes require immediate action.

Please contact support@flaravnovy.com as soon as possible using the subject line:

Urgent: Order Change

Please include:

  • Your Order ID

  • The email address used for the purchase

  • A clear description of the requested changes

Changes are only possible during the limited period before the order enters the fulfillment process. We cannot guarantee that a modification can be completed after an order has been submitted.

Q: Is it possible to cancel my order?

Order cancellations may be possible if the order has not yet been processed or dispatched.

Please contact support@flaravnovy.com as soon as possible and include your Order ID and purchasing email address.

Once an order has entered fulfillment or has been shipped, we may be unable to cancel it. In that situation, you may request a return after receiving the order, subject to our Return and Refund Policy.

Post-Delivery Support

Q: What should I do if my item arrives damaged?

We apologize for the inconvenience.

Please email support@flaravnovy.com so our customer support team can review and resolve the issue.

Your message should include:

  • Your Order ID

  • The email address associated with the order

  • Clear photos or a short video showing the damage

  • A photo of the shipping label on the exterior packaging

Please retain the product and packaging until our team has reviewed your request and provided further instructions.

Q: How do I report a defective product or quality concern?

Maintaining product quality is important to Flaravnovy.

If you believe an item is defective or does not function as described, please contact support@flaravnovy.com and provide:

  • Your Order ID

  • The email address used during checkout

  • A detailed explanation of the problem

  • Clear photos or video evidence showing the issue

Our team will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy.

Q: What should I do if I receive the wrong product or an item is missing?

We apologize for any fulfillment error.

Please email support@flaravnovy.com and include:

  • Your Order ID

  • The email address associated with the order

  • Photos or a video of the incorrect product received

  • A list of any missing items

  • A photo of the package and shipping label, where available

Our team will review your request and help resolve the issue.

Account & Communication

Q: I cannot find my order confirmation email. What should I do?

First, please check your spam, junk, and promotional email folders.

You should also confirm that you are checking the email address used during checkout.

If you still cannot locate the confirmation, contact support@flaravnovy.com from the email address you believe was used to place the order. Please provide your full name, shipping address, and any other available purchase details so our team can locate the transaction.

Q: When will I receive my tracking information?

Tracking information is generally sent after the order has been processed and transferred to the shipping carrier.

Please allow approximately one to two business days after dispatch for the tracking details to become available.

If you have not received tracking information, please check your spam or junk folder before contacting customer support.

Customer Support

For questions concerning your order, payment, shipping, return, refund, or product, please contact us:

Email: support@flaravnovy.com

Phone: +1 (606) 660-5684

To help us respond efficiently, please include your Order ID and the email address used to place your order.