Return Policy

Effective Date: May 4, 2026

Thank you for shopping with Flaravnovy. We want you to feel confident about every purchase. If you are not completely satisfied with your order, please review the return and refund options below.

For assistance, contact our customer support team at support@flaravnovy.com and include your order number and the email address used to place the order.

1. 30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

To qualify for a return, the product must:

  • Be unused, unworn, and in its original condition.

  • Include its original packaging, accessories, and components.

  • Include proof of purchase or a valid order number.

  • Be returned according to the instructions provided by our customer support team.

Products showing signs of use, misuse, accidental damage, or unauthorized modification may not qualify for a refund unless the product arrived damaged or defective.

2. How to Request a Return

To request a return, email support@flaravnovy.com with:

  • Your order number.

  • The email address used at checkout.

  • The reason for your return.

  • Photos or a short video if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions and the appropriate return address.

Please do not return products without contacting us first. Unauthorized returns may result in processing delays or may be sent to an incorrect facility.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery. Please provide clear photos or a video showing the problem.

After verifying the issue, we will offer an appropriate solution, which may include:

  • A free replacement.

  • A full refund.

  • A partial refund if you choose to keep the product.

For verified damaged, defective, or incorrect products, Flaravnovy will cover the applicable return or replacement shipping costs.

4. Change-of-Mind Returns

We accept returns for eligible unused products within 30 days of delivery, even if you have changed your mind.

For change-of-mind returns:

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable unless the product was damaged, defective, or incorrect.

  • The product must be unused and returned with its original packaging and accessories.

  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returns sent without tracking.

5. Non-Returnable Items

The following products cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products.

  • Personal-care or hygiene-related products that have been opened or used.

  • Products damaged through misuse, improper handling, or unauthorized modification.

  • Gift cards.

  • Clearance or final-sale products that were clearly identified as non-returnable before purchase.

This section does not limit any rights available to you under applicable consumer protection laws.

6. Exchanges and Replacements

We do not offer direct exchanges for a different size, color, or style.

If you would like a different product option, you may return the eligible item for a refund and place a new order.

If your original item arrived damaged, defective, or incorrect, we may provide a replacement at no additional charge after verifying the issue.

7. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear in your account.

Your bank, card issuer, or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at support@flaravnovy.com.

8. Lost or Undelivered Orders

If your tracking information shows no delivery or your order appears to have been lost in transit, contact us at support@flaravnovy.com.

We will review the tracking information and work with the shipping carrier. If the order is confirmed as lost or undelivered, we will offer either:

  • A replacement at no additional charge; or

  • A refund to the original payment method.

If tracking shows that an order was delivered but you cannot locate it, please check with household members, neighbors, building management, and the local carrier before contacting us.

9. Order Cancellations and Address Changes

If you need to cancel your order or change the shipping address, contact us as soon as possible.

We will make a reasonable effort to accommodate your request. However, once an order has been processed or shipped, it may no longer be possible to cancel it or change its delivery information.

If the order has already shipped, you may request a return after receiving it, subject to this policy.

10. Return Shipping Costs

Flaravnovy will cover reasonable return shipping costs when:

  • The product arrived damaged or defective.

  • You received the wrong product.

  • The return resulted from an error made by Flaravnovy.

For change-of-mind returns or incorrectly selected sizes, colors, or styles, the customer is responsible for return shipping costs.

We do not charge additional handling or restocking fees for approved returns unless the returned product is missing components or shows damage not caused during delivery.

11. Payment Disputes

We encourage customers to contact us first so that we have an opportunity to resolve any order concerns quickly.

Nothing in this policy prevents customers from exercising any rights available through their bank, payment provider, or applicable consumer protection laws.

12. Contact Information

If you have questions or would like to request a return, refund, or replacement, please contact us:

Store Name: Flaravnovy

Customer Support: support@flaravnovy.com

Phone: +1 (606) 660-5684

Company Entity: WOLY HongKong Limited

Business Address:
Flat A, Floor 15, Manly Commercial Building
15 Soy Street, Mong Kok
Hong Kong